The Hilton La Jolla Torrey Pines take pride in providing outstanding customer service and satisfaction to each and every one of our guests. We continually deliver an exceptional experience through thoughtfulness, dedication and our commitment to you.
Recent Accolades from:
I must take a moment to say Thanks a Million for a fantastic weekend! The wedding and reception were beyond our expectations, with excellent food, great service, and seamless orchestration.
The Sunday brunch was a perfect close to the weekend of events, and all guests were delighted by the array of foods offered and the top-notch service of Ramon and his assistant. We were able to "gift out" all the floral centerpieces to local folks, so many left with a token of the wedding.
Our guarantee of 72 somehow reached 83 (perhaps several went back for second plates?) but we have NO complaints as everyone clearly had a wonderful time. Thank you for all you did, and please pass on our positive feedback to Paul, Ramon and the woman who assisted him (I forgot her name, but she also served at the reception on Saturday night!).
I wanted to share with you how great of an experience it was to arrange a surprise for some guests recently at your hotel. I worked with Jose and arranged an surprise champagne and strawberries for our friends coming to celebrate their 25th wedding anniversary. He was very professional and detail oriented. He was not on site the day of the surprise, but was in contact with his crew and me throughout the whole day to make sure it went perfect. I really appreciated his personal attention and care to this matter. Our friends were soooo surprised and touched by the surprise and the hotel also very generously upgraded their room and provided breakfast. They were so touched and had a marvelous time!
Thanks so much!
I wanted to take this opportunity to sincerely thank all of you for your help in making our program last week such a success. The RMC Team, our hotel partners and the meeting planners all truly loved your hotel. The earthquake got things off to an “interesting” start but everything went really well thereafter. My only hope is that your efforts turn into business for your hotels. I will do whatever I can to make that happen!
Vice President, Sales
Resort Meetings Consortium
Patrick, you and the staff should be commended on the great customer service as the effort was truly noticed and appreciated! Thanks for making our stay so pleasant.
We would like you to know that your wonderful staff made Lou's surprise birthday party on Nov.7th absolutely fantastic. From the time we arrived and James took our car to our check out the next morning everything was perfect. Everyone of the following staff was so welcoming, kind and efficient. James who parked our car, Gary the Bellman, Nancy at the concierge desk, Serene the Journey Ambassador, Agnes the Banquet Captain, Joe the Bartender, Frank and Ralph the Servers, Morgan at the front desk, were all a credit to your hotel.
We could not have been more pleased.; All of our family and friends are still calling us and telling us how much they enjoyed the food, the setting and the party. Thank you again.
Dr. Lou and Joan Dimas
I wanted to let you know how appreciative I was of Kathleen Ward and her team. They did an outstanding job during our event and even after our event was over, Kathleen was able to track down some items our group left behind and sent them to me here in Los Angeles. I really appreciate the extra effort and I wanted to say thanks. Hope you have a great day.
John T. Villasenor
Enterprise Applications Specialist
I have told you a couple of times how impressed I am with the wait staff at the Torreyana Grille at the Torrey Pines Hilton. Both in the restaurant and at the bar the staff remembers me and my quirks and are always prompt, friendly, and professional. I travel a lot and your crew is the best I encounter - bar none. They should be acknowledged, congratulated, and told thank you.
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